Talks
Themes: Mobile UX, attention, service design, risk
At UX Australia 2026, I spoke about a gap in much “mobile-first” design: we design for the device, but not always for the conditions in which people use it.
People use essential mobile services while commuting, caring, waiting, switching tasks and managing competing demands. Yet many journeys still assume someone is focused, uninterrupted and able to remember exactly where they are.
Drawing on human-computer interaction research and mobile design examples, I introduced three principles for designing more resilient experiences: Clarity, Continuity and Control. The talk challenged research and product teams to test not just task completion, but what happens when attention breaks—and whether the service helps people find their way back.
Links:
Watch the talk
UX Australia 2026
Upcoming
Services Australia — Government Research and Design Community.
3 November 2026
Designing for Interrupted Attention
I’ll be speaking with the Government Research and Design Community about designing essential mobile services for the attention people actually have - not the uninterrupted attention we often assume.
Private event for APS Digital Profession members.
NZ Tech Rally — Wellington
May 2027
The Hidden Risk in Mobile UX: Designing for Interrupted Attention
I’ll be speaking at NZ Tech Rally about designing mobile services that help people recover context and complete important tasks when their attention is interrupted.