ANZ GROW MONEY - NET WORTH

Tired of logging in to different applications to understand your financial net worth?

There shouldn’t be friction when trying to understand your financial situation.

Frictions such as remembering logins across multiple bank, trading and superannuation accounts. Or you might be more detail orientated and decide to manage it all yourself by exporting your finances into spreadsheets, thereby giving you greater control, but its not automated and it takes upkeep to continue to give you a real-time picture of your finances.

ANZ Innovation designed and built an application that would give visibility to not only your daily bank and savings accounts but would provide a view into your superannuation account, providing a one stop shop to understand your net worth. To offset any shortfall in your retirement ANZ provided an easy way to understand and participate in share trading.

ACTIVITIES

  • Banking journey designed and tested

  • Designed e-trade educational section

  • Designed Sign up for e-trade

  • 8 x 3 Usability testing sessions

ROLE

  • Senior UX Designer

  • Supporting banking interaction flows for tablet & One click sign up flow for e-trade


  • goMoney - ANZ

    ROLE
    Senior UX Designer for 2nd release of goMoney


    PROBLEM STATEMENT
    ANZ Innovation Group, building the early releases for goMoney (iPhone banking app, with Pay to a mobile feature).

    ANZ Grow iPad & iPhone application that bought together a customers banking, share investments and Superannuation into one view, across tablet and phone

    - ANZ Grow
    - ANZ goMoney
    - BPay mobile payments
    - Donation mobile payments
    - ANZ Multi-device registration

ANZ GoMoney - DONATIONs

Time is an issue, I would donate only if it was convenient.

PROBLEM

  • How can I see all the appeals in one place

  • Now my credit card is linked in the app I can easily contribute when I see the need

  • Donate more broadly than just appeals (e.g. Oxfam General Donations).

  • ANZ is secure and I know the charities are authentic

ROLE
Lead UX Designer

In the early releases of goMoney it was decided that registration would be a one to one matching; one customer and one device only. This was to increase speed to market and the baseline for MVP. However with the overwhelming increase in usage as the rollout progressed, customers were requesting to use goMoney across a range of devices. 

Experience design for multi-device registration included:

  • User research

  • Task flow and mapping

  • Build and design Settings hub to manage devices once registered 

    WAY FINDING - ANZ

    PROBLEM

    How do I find a branch or ATM in my local area and across the Asia-Pacific region?

    • I am sick of paying ATM fees for using other banks ATMS

    • Does this branch have this services or specialists?

    • Will it have accessibility ramps or voice over services?

    • What are the opening hours?

    ROLE
    Lead UX Designer - iPhone native application for FIND ANZ

    INSIGHTS

    Customers want to find an ANZ ATM quickly