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      <image:title>About</image:title>
      <image:caption>Photography Akos Major</image:caption>
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    <lastmod>2017-12-10</lastmod>
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      <image:title>ME Bank v2</image:title>
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      <image:title>ME Bank v2 - Task mapping</image:title>
      <image:caption>Understanding the Banks existing and new customers to gain an understanding of the experiences that currently occur in peoples lives  - touch-points          needs, daily patterns, workarounds  </image:caption>
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      <image:title>ME Bank v2 - Service journey</image:title>
      <image:caption>  Tracking the touch-points and needs as well as pain points of the customer, helps to identify areas within the business that could ensure new opportunities.             The pathways to ‘self-serve” are not obvious or easy to get Dfficult to know what products or services will meet my needs, Poor digital experiences across channels</image:caption>
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      <image:title>ME Bank v2 - Persona</image:title>
      <image:caption>Develop a small set of persona that each department could use to understand who the customers when looking at new business opportunities</image:caption>
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      <image:title>ME Bank v2 - Sketching</image:title>
      <image:caption>  - Sketch - Wireframes: Axure, Blueprint - Interaction task flow - Prototype design &amp; development</image:caption>
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      <image:title>ME Bank v2 - Supports formal and informal goal setting</image:title>
      <image:caption>Based on your financial data today, goal planning will give you a simple way to visually see &amp; experiment with the goal, we can show you how much you have spare, as well as multiple goals</image:caption>
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      <image:title>Commonwealth Bank</image:title>
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      <image:title>New Page - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:title>New Page - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
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      <image:caption>Affinity diagram and mind mapping the key areas to explore and research @ME Bank (Melbourne)</image:caption>
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      <image:title>Mobile solutions - Commbank Property App (Copy)</image:title>
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